Terms of Service
These Terms govern your use of the data subscription services provided by FirstVane ("FirstVane", "we", "us"). By placing an order, accepting a delivery, or using our services, you agree to these Terms on behalf of the business you represent.
1. What the service is
FirstVane licenses compiled homeowner property records for a defined geographic market (a "Territory") to a single customer per trade, delivered on a recurring schedule. You are purchasing a licence to use data — not leads that have been qualified, contacted, or pre-sold on your behalf, and not an introduction to any consumer.
2. Exclusivity
For as long as your subscription is active and in good standing, we will not license the records for your Territory to another customer operating in the same trade within that Territory.
- Exclusivity is per Territory and per trade. We may license the same Territory to customers in different, non-competing trades.
- Exclusivity begins when your subscription starts and ends when it terminates for any reason. Once it ends, the Territory may be released to another customer without notice to you.
- Exclusivity is a commitment about who else we license to. It is not a claim that no other company can reach the same households by other means.
3. Delivery
We deliver a fixed volume of records per billing period, as stated in your order. Volumes are set by the size of the Territory. We use commercially reasonable efforts to deliver on schedule. If we fail to deliver a scheduled batch, your sole remedy is a credit or a refund for that batch, at your election.
4. Licence and restrictions
We grant you a non-exclusive, non-transferable, revocable licence to use delivered records for your own sales and marketing activity within your Territory. You may not:
- resell, sublicense, syndicate, publish, or otherwise distribute the records to any third party;
- share the records with another company, including a franchisor, affiliate, or partner, without our written consent;
- use the records outside the Territory covered by your subscription; or
- use the records to build, train, or enrich a competing data product.
Breach of this section is grounds for immediate termination without refund.
5. Your legal obligations when contacting households
You are solely responsible for how you contact the people in the records you receive. That includes, without limitation, compliance with the Telephone Consumer Protection Act, state and federal Do Not Call rules, state calling-hour restrictions, autodialer and prerecorded-message rules, text messaging rules, and CAN-SPAM.
We do not scrub records against the Do Not Call registry on your behalf and we do not provide consent to contact anyone. Obtaining any required consent and performing any required suppression is your responsibility before you make contact.
6. Fees, billing and term
Fees, billing frequency, and subscription term are as stated in your order or invoice. Subscriptions renew automatically for successive periods until cancelled in accordance with our Cancellation and Refund Policy. Fees are exclusive of any applicable taxes.
7. No guarantee of results
FirstVane does not guarantee any result. We make no representation or promise regarding the number of appointments, jobs, contracts, customers, revenue, or return on investment you will obtain. Outcomes depend on your pricing, your offer, your sales process, your follow-up, your market conditions, and factors entirely outside our control. Any figures we discuss are illustrative and are not a projection of your results.
8. Data accuracy
Records are compiled from third-party and public sources and are verified before delivery to the standard described to you. Property and ownership data changes constantly. We do not warrant that every record is complete, current, or accurate, and records are provided "as is" to the fullest extent permitted by law.
9. Limitation of liability
To the fullest extent permitted by law, FirstVane's total aggregate liability arising out of or relating to these Terms or the services is limited to the amounts you paid us in the three months immediately preceding the event giving rise to the claim. We are not liable for lost profits, lost business, lost data, or any indirect, incidental, special, consequential, or punitive damages, even if advised of the possibility.
10. Suspension and termination
We may suspend or terminate your subscription for non-payment, breach of these Terms, or unlawful use of the records. You may cancel as set out in our Cancellation and Refund Policy. On termination your licence ends immediately and your Territory may be released.
11. Confidentiality
Pricing, sourcing methodology, sample data, and any non-public information we share with you during evaluation or delivery is confidential. You agree not to disclose it to third parties, including competitors and data vendors.
12. Changes to these Terms
We may update these Terms. Material changes affecting an active subscription take effect at your next renewal, and we will notify you at the email address on your account before they apply.
13. Governing law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The exclusive venue for any dispute is the state or federal courts located in California, and both parties consent to that jurisdiction.
14. Contact
Questions about these Terms: sales@firstvane.com